Help
In search of Support documents such as Tutorials, Reference Manuals, or Signup materials?
BookingCenter provides free and paid support to its customers. The first thing you should do is search the FAQ to answer any questions you may have — this is fastest and easiest for most questions. If you have a current Support Contract, log–in to the Support Area where the latest updates for your BookingCenter software are kept current.
If you can't find the help you need online, consider purchasing a Support Plan.
SUPPORT OPTIONS
| Item | Overview | Acquire |
|---|---|---|
Website Support |
Unlimited access to BookingCenter online support and FAQs. |
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Email Support |
30–day free email support for registered users of all BookingCenter Lite and Pro products. |
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6–month support and Maintenance |
6 months of unlimited phone, fax, and email support — 24hrs a day, 7 days a week. |
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Users of the Bookingcenter Global Network |
No Support Contract is required. Simply email us any questions you have. However, support is required for users of the BookingCenter Property Management System as described above. |
MANUALS & TUTORIALS
| Item | Overview | Download |
|---|---|---|
QuickStart Tutorial |
A short document to quickly get you up and running with the BookingCenter Desktop Software. The best way to start. *Updated January, 2008 |
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Reference Manual |
A complete documentation of the Desktop BookingCenter features and functions. |
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Global Booking Network FAQ |
A collection of Frequently Asked Questions (FAQs) about the Global Booking Network. |
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MyPMS User Manual |
A complete documentation of the MyPMS system with help setting up and using the system. |
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MyPMS Training Guide |
A tutorial for learning the MyPMS system. |
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Management Tool Manual |
A complete documentation of the Management Tool and Management Tool Pro. |
DOWNLOADABLE FORMS
| Item | Overview | Download |
|---|---|---|
Online Checklist |
A complete overview for creating and managing your property in the Global Booking Network. * Updated July 2007 |
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BookingCenter Order Form |
BookingCenter Order Form for products and services. |
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BookingCenter Packages |
BookingCenter provides package pricing that includes software, setup, training, and ongoing marketing services. A first in the industry! |
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Business Process Document |
A front desk, accounting, and back office 'cheat sheet' providing an overview of the most common day-to-day BookingCenter tasks. |
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GDS Switch Form |
ptionable for any property desiring access to the Sabre, Galileo, WorldSpan, or Amadeus GDS systems that has been listed with another representation company in the last 12 months. Complete this form and fax to +1-718-228-5959. |
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Property Account Form |
Required for all properties signing up for the Network. Complete this form and fax to +1-718-228-5959. |
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Property Setup Form |
If you would like BookingCenter to customize your Software, complete these forms and email them or fax to 1-718-228-5959. There is a fee for this service dependent upon the package you purchase. Contact Us for more information. |
Download Property Setup Form (Excel) |
MyPMS Setup Forms |
Required for all properties signing up for the MyPMS management system. Complete these form and fax to 1-718-228-5959. |